CX CRMcustomer management system
Faced with an increasingly competitive business today, there is no
installation CX CRM CND Client Management System units can manage
their own customers, but installed CX CND Client Management System
units can be more customer relationship management ! Catering to
the most discerning you, the choice ......
The customer is our resources, customer relationship management,
well, the customer will become our natural wealth. If you now or
remain in the LGD (Lunch-Lunch, Golf-Golf, Dinner-Dinner), the
management mode, and your competitors are already through
traditional means (such as interpersonal relationships, emotional
investment, human services , etc.) and advanced customer management
system combined with rapid progress in the you is the time to make
improvements ........
CX CRM customer management system ----- keep customers, I can
一、System function:：
1、Caller ID on the computer that automatically calls up the
detailed information;
2、Customer data card management function, can save 100 million
maximum card material
3、Import and Export volume of customer information functions, the
output format for the EXCEL;
4、According to the several inquires the conditions accurate/vaguely
fast inquiring customers information that you need
5、When a customer material is too many, support conditions double
filtering query;
6、call /call in number long-term preservation, can inquires calling
number two years ago;
7、Customer birthday reminders;
8、For a customer's reservation record/visit records/sales
records/service records at a glance
9、According to call customers immediately return visit showed
tracking advice / / complaint call records/contract
management/hyperlink;
10、All access system telephone has recording function, improve
customer service quality;
11、But according to line number, and call /call in number,
date/time, call note inquires any recording;
12、Support gateway message group sending, GSM card message cat SMS
function;
13、according to the time of the inquiry text messages content;
14 Information enquiries: Enquiries about the frequency of the
trains, flight enquiries, area code, zip code, identity cards, IP
enquiries;
15、Competence security management, administrators can see all the
account information for each account distribution authority, only
to see the account information;
16、LAN and WAN data sharing capabilities;
二、Function display
1、Incoming CallerID Popup
Incoming CallerID Popu have two ways 1.1、minimize Incoming CallerID
Popup; 1.2、maximization Incoming CallerID Popup
1.1、 minimize Incoming CallerID Popup
When the telephone rang, cx - CRM customers management system will
be on the computer screen calls, the names, popup unit and posts,
business scope, old to live records, business relations, panoramic
view, caller information in conversation at a glance, let you
already fairly well, before breaking barriers can not only
effectively, but also helps to grasp the distance of conversation,
do take or leave initiative, and minimize the screen freely as
follows:
1.2、maximization Incoming CallerID Popup
When the clients into the phone, cx - CRM customers management
system will be on your computer desktop popup a large window that
includes all of the client's detailed information, look more
intuitive. Not only can see the phone number, also can see calling
from which place!
2The introduction of customer information
Users can manual will customer data input system, also can use
EXCEL forms will be customer data one-time import system.
3、Customer data of derived
Customer information is very important to companies in the system,
the user can will existing customers as customer data
4、Manual adding customer data
Next the list you can arbitrarily add customer data, customer
Numbers according to the date date of automatic generation, never
repeats. In the following interface can directly to clients, also
can send messages directly to clients E-mail, very convenient, more
note content.
4.1. In view of the current customer you can reservation record,
the day arrived engagement in the bottom left corner, the system
will display remind, lest you because the job is busy and forget
the important agreed, do punctuality trustworthiness.
4.2. According to the client all related visit record can be all
input system, convenient inquires the clients.
4.3. If your products to customers, you more hope when a customer
call asking price, all sales records at a glance, because of
different agents quotation may vary, will no longer worried that
error price
4.4. There are some products quotation may be EXCEL form, when a
customer call advisory
